Remove File Recovery Malware

After months of dealing with fake hard drive recovery software, here comes a new malware that disguises as File Recovery tool. This rogue program is utilizing a Trojan to be able to squeeze into your computer. If you are using outdated version of Internet browser, fear that File Recovery may intrude your PC sooner. This Trojan looks for loopholes in older browser, which it will used to attack the system.

During the presence of File Recovery virus, computer will face redundant alert about file errors. In its effort to earn from this fraud activity, author recommends the fake program though bogus alerts. You may notice that after every error the program has posted, what follows is a recommendation to buy the File Recovery serial key. According to this product, it can recover missing or corrupted files as identified during the scan. Make no mistake in buying this useless software. Scan it provided contains deceitful information. It attempts to mislead you and makes you worry about the troubles emerging from the computer. In fact, there is no danger at all. What File Recovery provides is fake detection. If there is one thing you need to deal with is removing the rogue product.

After this description, you may find a section where we outlined the systematic guide in removing File Recovery virus. Just follow the guide and complete the process to make sure that no remnants are left inside the computer.

What are the Symptoms of File Recovery Infection?

Fake File Recovery

It will modify Windows Registry and add the following entries:
HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Run “(random characters)”
HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Run “(random characters).exe”

The threat will drop the following malicious files:
%Temp%\(random characters)
%Temp%\(random characters).exe
%Temp%\(random characters).dll
%Temp%\(random characters).exe
%UserProfile%\Local Settings\Temp\dfrg
%UserProfile%\Local Settings\Temp\dfrgr
%UserProfile%\Desktop\File Recovery.lnk
%UserProfile%\Start Menu\Programs\File Recovery\File Recovery.lnk
%UserProfile%\Start Menu\Programs\File Recovery\Uninstall File Recovery.lnk

Procedure 1: Uninstall File Recovery from Windows Control Panel

1. Begin the removal process by uninstalling the rogue program from Windows. To do this, we need to open Control Panel. Please ensure that you are logon with the Administrative privilege to access this function.

Accessing Control Panel in Windows 8 and Windows 10

- On your keyboard, Press Windows Key + X.
- Once Quick Access Menu appears on the screen, please click on Control Panel.
- Control Panel window will open. Please proceed to the next step which is uninstalling File Recovery.

How to access Control Panel in Windows XP, Windows Vista / 7

- Click on Start button that can be found on bottom left corner of the screen.
- From the list, choose Control Panel to access settings of Windows and make the needed changes.

Cpanel Win7

2. To uninstall File Recovery, click on Uninstall a program under Programs Section. It will open a Program and Features window where-in you can uninstall, change, or repair installed software.

3. Look for File Recovery title or any suspicious name that was installed recently. To do this, you need to arrange the items chronologically. Click on Installed On to display recently installed programs.

Uninstall Item

4. Select File Recovery or any suspicious items and then Click on Uninstall button to remove it from Windows.

5. If it prompts for confirmation, please click OK button to proceed.

Procedure 2: Scan and remove File Recovery files with MalwareFox Anti-Malware

To remove File Recovery, download MalwareFox Anti-Malware. This tool is effective in getting rid of Trojans, viruses and malware.

Download MalwareFox Anti-Malware

1. After downloading, please install the program using the default settings.

2. At the end of the installation, please make sure that it will download necessary updates.

3. Once update has completed, MalwareFox will launch.

MalwareFox Malware Scanner

4. Click on SCAN button from the main window.

5. MalwareFox will detect all the infections in the computer system and list all the threats.

6. Click Next button to remove all the infections in one click.

MalwareFox Detection

Procedure 3: Scan Computer in Safe Mode Using Installed Anti-virus Program

1. When troubleshooting a PC, one common step is to boot operating system into Safe Mode with Networking. The same approach will be used in the removal of File Recovery. Please execute instructions based on your Windows OS version.

Start Windows 8 / Windows 10 in Safe Mode with Networking

- Close all running programs on your computer because we will need to restart Windows on this procedure.
- Press and Hold Shift key on your keyboard while clicking on Restart.
- You will then be presented with Troubleshooting Options.
- Click on Troubleshoot icon.
- Then, Click on Advanced Options icon.
- Select Startup Settings icon and then, Click on Restart button.
- When Windows restarts, it will prompt to choose number from the list of options. Press the number on your keyboard that corresponds to Safe Mode with Networking, commonly number 5.
- Once in Safe Mode, please proceed to the next step which is running a virus scan on the computer.

Start in Safe Mode with Networking (Windows XP / Vista / 7 Instruction)

- Please restart the computer and just before Windows start, press F8 on your keyboard repeatedly. You will be presented with Advanced Options Menu.
- From the selections, choose Safe Mode with Networking. Please use keyboard's arrow up/down to navigate between selections and press Enter to proceed.


2. Once your Windows is running in Safe Mode, open your installed anti-virus programs and update it to the most recent version by automatically downloading necessary updates.

3. Thoroughly scan the computer and remove all identified threats. Do not restart or turn off the computer after the scan process. You still need to run another scan. Please follow the next procedure.

Procedure 4: Run TrendMicro's Anti-Threat Toolkit (ATTK) to check and delete any remnants of File Recovery.

As an added help to remove File Recovery, you can scan the computer with Anti-Threat Toolkit. This software is provided and distributed by TrendMicro. Follow this procedure to run a scan with this tool.

1. Download the package by clicking on the button below. This will launch a new browser window that contains further details about the tool.

Download FakeAV Removal Tool

2. Save the file to a location on your hard drive.

3. Browse for the location of the file and double-click to run. If you are using Windows Vista or Windows 7, right-click on extracted file supportcustomizedpackage and click on Run as Administrator.

Run FakeAVRemover

4. When program launch, it will run a command prompt to initialize, prepare components, and update the program.

5. Next it will open the graphical user interface (GUI) of Anti-Threat Toolkit.

FakeAVRemover GUI

6. Click on Scan Now. This operation will scan all File Recovery files and processes in your computer and display a list of result for possible Fake Antivirus program and malware that needs to be removed.

FakeAVRemover Scan

7. Tick all items that are detected by the program, and then click Clean. The tool will start removing File Recovery components from the computer.

8. If it asked you to restart Windows, please do so.

Protect your PC from File Recovery or Similar Attack

Turn On Safe Browsing Features

Google Chrome's Protection from Dangerous Sites

With Google Chrome's Dangerous Site Protection feature, you will have lesser risks browsing the web. It will display a warning when the site you are trying to visit is suspicious, thus, you can prevent File Recovery infection. To enable protection from dangerous sites, please do these steps:

1. Open Google Chrome.

2. In the address bar, type this: chrome://settings/ and then, Press Enter.

3. Once on the settings page, click on Show advanced settings... at the bottom of the page to see the rest of the Chrome setup.

4. Locate Privacy section and mark 'Protect you and your device from dangerous sites'.

Chrome Security Settings

5. Please restart Google Chrome. New settings keep your browser safe while surfing the web.

SEE MORE : Enable Google Chrome's protection from dangerous sites

Internet Explorer - Activate SmartScreen Filter

Internet Explorer versions 8 and 9 has this feature called SmartScreen Filter. It helps detect phishing web sites and protect you from downloading malicious programs including File Recovery. To turn on SmartScreen Filter, follow these steps:

1. Please open Internet Explorer.

2. On top menu, select Tools (IE 9). For IE 8, please look for Safety menu.

3. Select SmartScreen Filter from the drop-down list and click on Turn on SmartScreen Filter.

IE SmartScreen Filter

4. Please restart Internet Explorer.

SEE MORE : Comprehensive steps to activate SmartScreen Filter

Mozilla Firefox - Block Attack Sites and Web Forgeries

Phishing and Malware Protection is a built-in feature on Firefox version 3 or later. It warns you when a page you are trying to visit contains phishing content or an attack site designed to drop threats such as File Recovery. To help you keep safe while browsing the Internet using Firefox, please follow this guide:

1. Open Mozilla Firefox browser.

2. On top menu, click on Open Menu. Then select Options from the list.

3. Select Security and put a check mark on the following items:

  • Warn me when sites try to install add-ons
  • Block reported attack sites
  • Block reported web forgeries

Firefox Security Settings

Edge Browser - SmartScreen Filter

SmartScreen filter is a built-in feature in Microsoft Edge browser that can help you deter malicious programs such as File Recovery. It can block malicious web sites and downloads.

1. Open Microsoft Edge browser.

2. Click on More Actions button located at top right corner of the screen.

3. Select Settings from the drop-down list.

4. Under Settings menu, go to Advanced Settings section and click on View Advanced Settings.

5. Scroll down to "help protect my PC from malicious sites and downloads with SmartScreen Filter". Turn it to ON.

6.You may now restart Microsoft Edge browser.

Edge SmartScreen Filter

3 thoughts on “Remove File Recovery Malware”

  1. Step #1 use the serial code below . . . what serial code?
    Is it the same I had to type in the box above?

    Step #3 You must backup your registry first. HOW?
    Click Start> run . . . sorry, but this trojan has wiped clean almost everything. No run, or search.
    The All Programs shows EMPTY.
    No control panel either.

    I’ve tried to copy Maleware Bytes to a flash drive from another computer but am not able to use it on the infected computer.

  2. @Donna,
    “For users who are not tech-savvy, you must skip this step (manual removal). Start on Procedure 2 and proceed onwards…”

    To run regedit. Press (Windows Key)+(R) on your keyboard. In the ‘Open’ box, please type REGEDIT.

    The malware may have block malwarebytes. Have you tried to rename it to something like file.exe or anything?

  3. Activate the program using this code:

    Once activated, you can now regain access to PC and Internet. Follow the procedure to remove File Recovery.

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