How to Remove Helpme.net Scam


Helpme.net is a website that is used to trick users into the fake support scam. The Scammers contact users and tell them that they are calling from Microsoft or Apple. Then persuade users into believing that their system has a severe virus infection and they are calling to fix it. The scammers ask users to provide access to your computer using the Helpme.net website and GoToAssist tool. Here in this article, you will know how Helpme.net scam works and how to remove it.

How does Helpme.net Scam work?

The primary purpose of the scammers is to gain access to the user’s computer so that they can earn money for fake tech support. For this reason, the scammers could contact the users personally, or they can use malicious URLs and adware to lure users into the trap. The adware redirects users to the page that displays the warning that the user’s computer is infected with a severe computer virus.

There is also a helpline number; the page recommends users to call on that number. When users contact, the scammers pretend to speak from a legitimate tech company like Microsoft or Apple. They tell users that their system has encountered a virus infection, and to remove the infection, they need to look into your computer. Then the scammers ask you to provide access using the Helpme.net website, which works on the GoToAssist tool. The helpme.net scam is similar to the Fastsupport.com scam which we previously covered on this blog.

Helpme.net Support Scam

The other method scammers could use to persuade you into the trap is directly calling on your number. The scammers get the users contact number from the data breaches that happen all the time. They contact you pretending to be a technical executive calling from Microsoft or Apple. Then the scammers told you that their servers had encountered a critical vulnerability in your system, which may lead you to a virus infection. They ask you to provide access to the computer using helpme.net so that they can fix your computer.

What happens when you fall for Helpme.net Scam?

When you provide the access of your computer, the scammers could install ransomware or spyware in your system. Then they later demand money to let you access your computer or data. The spyware could sneak you and may record your activity using the webcam or can record the keystrokes when you are doing a financial transaction. You may go bankrupt if the scammer obtains the credential of your net banking.

Or they may ask you that infection has reached a level that you need to purchase their support package or the removal tool to clean that. Then you will pay the scammers for a task that doesn’t happen at all. The removal tool could be malware.

How Technical Scam pages Appear in your Browser?

These scam pages appear in your browser when your PC has an adware infection. The adware redirects you to malicious pages when you open your browser, click on any page, open the new tab, or after a specific time interval. Similarly, several websites on the internet adopt, redirect advertise method to generate revenue. While browsing their website when you click on their page, they redirect you to such technical scam pages. You can stop visiting such sites to save yourself. But it is not the same as the adware infection case.

The adware will continue displaying advertisements in your PC and keep redirecting you to such pages unless you remove it. Also, the adware hides among the legitimate programs. You cannot identify it; the adware enters in your PC with the help of third-party software. Its makers bundle the adware with popular free and pirated software. When you download and install such software, you also install the adware in your PC.

How to Remove Helpme.net Scam?

To remove the Helpme.net scam from your system, you need to go through some complicated steps. To remove the adware from your order that causes the scam pages to open, you need to identify and remove the programs that are responsible for it, then scan your PC with an antimalware.

Step 1 – Identify the Malicious Process

Press Ctrl+Shift+Esc button together, It will open the Task Manager.

Go to the Details tab and carefully examine the running processes. You can search on Google to know which process is malicious. Once you see the malware process name, select it and press End task button.

End Task

Step 2 – Remove Malicious Program

Now Press Win+R key and type appwiz.cpl and click on OK.

Uninstall Programs 1

Search for that program, right click on it and select Uninstall.

Uninstall Programs 2

Now follow the instructions to remove it.

Once you have removed the malicious program, it is time to delete its remaining files.

Step 3 – Delete Remaining Program Files

Visit C:\Program Files and search using the name of malware, locate the folder and delete it. If you don’t find it there, then check it in the C:\Program Files (x86).

Remove Remaining Files

Now it is time to clear the Temporary files. Most of these malware resides in the temp folder and runs again upon the next startup.

Step 4 – Clear Temporary Files

Press Win+R key and type %temp% and click on OK.

Remove Temp Files

Now Press Ctrl+A to select all the files and delete them by pressing Shift+Del button.

Now restart your PC and check in the task manager if the malware is still running then its time to run the Antimalware.

Step 5 – Scan with MalwareFox Antimalware

Download MalwareFox Antimalware.

Open the installer and follow the screen instructions to install it.

Now MalwareFox will update the program and the signatures.

MalwareFox Updating Signature

Once the update completes, press the Scan button.

Scan with MalwareFox 1

Press Next button to clean all threats from your PC

Scan with MalwareFox 3

The Helpme.net support scam has been removed from your system successfully. Always install software from the official websites only. Keep the MalwareFox’s real-time protection feature enabled so that it can protect you from the threats even before they start damaging your files.

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