CryptoLocker is a virus that pop-up a warning on a computer screen and asks to pay $100 for a Private Key via MoneyPak, Ukash, or Bitcoin. This private key can be used to decrypt all files that were locked by this malware. This program is categorized as ransomware by security experts. It may display deceptive messages stating that anything you do to remove the virus may lead to the destruction of your private key. Without this key, decrypting your files will be impossible.
Computer users should know that malicious and harmful program like CryptoLocker was developed by online criminals to earn profit through the fraudulent activity. Normally, ransomware are programs that will block access to files, programs, and computers in order to collect payment from victims. Sending money to this kind of attacker is similarly giving them chance to earn easy profit via an online scam. Hence, this activity will never stop. Other developers seeing success through this scheme may carry out the same attack soon.
In order to stop the ransomware activity including the CryptoLocker virus, it is best to remove the Trojan, virus, or malware that dropped it into the computer. Next, you need to deal with the encrypted files using valid tools from known security providers. One of the mentioned tools we utilized on the removal guide on this page may help unlock files that were encrypted by CryptoLocker malware.
What are the Symptoms of CryptoLocker Virus Infection?
CryptoLocker virus will lock files on the computer. It normally affect files like documents, photos, videos, and music. See refence image below.
Victims of Cryptolocker ransomware can use a free online tool created by FireEye and Fox-IT to decrypt files compromised by this malware - decryptcryptolocker.com
This guide was written to help you remove the infection itself from your computer, and if a 100% proven method to recover the encrypted files is found we will update this guide.
We cannot help you recover your files and we can only recommend that you use ShadowExplorer or free file recovery software to restore your documents.
- 1. What is CryptoLocker?
- 2. How did the CryptoLocker ransomware get on my computer?
- 3. Is my computer infected with CryptoLocker ransomware?
- 4. Is it possible to decrypt files encrypted by CryptoLocker ransomware?
- 5. How to remove the CryptoLocker ransomware (Virus Removal Guide)
- 6. How to prevent your computer from becoming infected by CryptoLocker ransomware
1. What is CryptoLocker ransomware?
- Ransomware family: CryptoLocker
- Extensions: .encrypted
- Ransom note: enc_files.txt
- Ransom: 300 USD / 300 EUR
- Contact: Undisclosed
This CryptoLocker ransomware variant restricts access to data by encrypting files with the .encrypted extension. It then attempts to extort money from victims by asking for “ransom”, in form of Bitcoin cryptocurrency, in exchange for access to data.
This ransomware targets all versions of Windows including Windows 7, Windows 8.1 and Windows 10. CryptoLocker ransomware searches for files with certain file extensions to encrypt. The files it encrypts include important productivity documents and files such as .doc, .docx, .xls, .pdf, among others. When these files are detected, this infection will change the extension to .encrypted, so they are no longer able to be opened.
The CryptoLocker ransomware changes the name of each encrypted file to the following format: .encrypted.
Files targeted are those commonly found on most PCs today; a list of file extensions for targeted files include:
.sql, .mp4, .7z, .rar, .m4a, .wma, .avi, .wmv, .csv, .d3dbsp, .zip, .sie, .sum, .ibank, .t13, .t12, .qdf, .gdb, .tax, .pkpass, .bc6, .bc7, .bkp, .qic, .bkf, .sidn, .sidd, .mddata, .itl, .itdb, .icxs, .hvpl, .hplg, .hkdb, .mdbackup, .syncdb, .gho, .cas, .svg, .map, .wmo, .itm, .sb, .fos, .mov, .vdf, .ztmp, .sis, .sid, .ncf, .menu, .layout, .dmp, .blob, .esm, .vcf, .vtf, .dazip, .fpk, .mlx, .kf, .iwd, .vpk, .tor, .psk, .rim, .w3x, .fsh, .ntl, .arch00, .lvl, .snx, .cfr, .ff, .vpp_pc, .lrf, .m2, .mcmeta, .vfs0, .mpqge, .kdb, .db0, .dba, .rofl, .hkx, .bar, .upk, .das, .iwi, .litemod, .asset, .forge, .ltx, .bsa, .apk, .re4, .sav, .lbf, .slm, .bik, .epk, .rgss3a, .pak, .big, wallet, .wotreplay, .xxx, .desc, .py, .m3u, .flv, .js, .css, .rb, .png, .jpeg, .txt, .p7c, .p7b, .p12, .pfx, .pem, .crt, .cer, .der, .x3f, .srw, .pef, .ptx, .r3d, .rw2, .rwl, .raw, .raf, .orf, .nrw, .mrwref, .mef, .erf, .kdc, .dcr, .cr2, .crw, .bay, .sr2, .srf, .arw, .3fr, .dng, .jpe, .jpg, .cdr, .indd, .ai, .eps, .pdf, .pdd, .psd, .dbf, .mdf, .wb2, .rtf, .wpd, .dxg, .xf, .dwg, .pst, .accdb, .mdb, .pptm, .pptx, .ppt, .xlk, .xlsb, .xlsm, .xlsx, .xls, .wps, .docm, .docx, .doc, .odb, .odc, .odm, .odp, .ods, .odt
Once your files are encrypted with the .encrypted extension, this ransomware will create the enc_files.txt ransom note in each folder that a file has been encrypted and on the Windows desktop.
When the infection has finished scanning your computer it will also delete all of the Shadow Volume Copies that are on the affected computer. It does this so that you cannot use the shadow volume copies to restore your encrypted files.
2. How did the CryptoLocker ransomware get on my computer?
The CryptoLocker ransomware is distributed via spam email containing infected attachments or by exploiting vulnerabilities in the operating system and installed software.
Cyber-criminals spam out an email, with forged header information, tricking you into believing that it is from a shipping company like DHL or FedEx. The email tells you that they tried to deliver a package to you, but failed for some reason. Sometimes the emails claim to be notifications of a shipment you have made. Either way, you can’t resist being curious as to what the email is referring to – and open the attached file (or click on a link embedded inside the email). And with that, your computer is infected with the CryptoLocker ransomware.
This ransomware was also observed attacking victims by hacking open Remote Desktop Services (RDP) ports. The attackers scan for the systems running RDP (TCP port 3389) and then attempt to brute force the password for the systems.
3. Is my computer infected with CryptoLocker Ransomware?
When CryptoLocker ransomware infects your computer it will scan all the drive letters for targeted file types, encrypt them, and then append the .encrypted extension to them. Once these files are encrypted, they will no longer able to be opened by your normal programs. When this ransomware has finished encrypting the victim’s files, it will create a enc_files.txt text file which includes instructions on how to recover the files.
Below is the message that you will see in the enc_files.txt file:
CryptoLocker "Your personal files are encrypted!"
Your important files encryption produced on this computer: photos, videos, documents, etc. Here is a complete list of encrypted files, and you can personally verify this. Encryption was produced using a unique public key RSA-2048 generated for this computer. To decrypt files you need to obtain the private key.
The single copy of the private key, which will allow you to decrypt the files, located on a secret server on the Internet, the server will destroy the key after a time specified in this window. After that, nobody and never will be able to restore files… To obtain the private key for this computer, which will automatically decrypt files, you need to pay 300 USD/ 300 EUR / similar amount in another currency.
Click "Next" to select the method of payment and the currency.
Any attempt to remove or damage this software will lead to the immediate destruction of the private key by server.
4. Is it possible to decrypt files encrypted with the CryptoLocker ransomware?
The security companies and government officials often release decryptors for ransomware. You can take help of these decryptors to decrypt your encrypted files by CryptoLocker ransomware.
However, it is not necessary that decryptors are available for kind and type of the ransomware you got infected. Especially if the ransomware is new and widespread, then it is most likly that you won't find decryptors for it. If it is an old and popular ransomware then you might find the decryptors.
The first step towards finding the decryptor is to know the acutal name and type of ransomware you get infected. To do that you can take help of NoMoreRansom.org. Visit the website and paste the ransom note in box provided. You can also upload the encrypted file to know the ransomware name. Once you do that click on GO! FIND OUT button.
Now the website will tell you about the type of ransomware and also provide you link if there is a decryptor available.
ID Ransomware is a similar website, you can upload the ransom note, sample encrypted file, or the contact email address to know about the type of ransomware. Once you know about it you can find the decryptors on the internet. But do not download decryptors from shady websites they may further infect your computer.
However you can trust the decryptors for CryptoLocker ransomware from the below sites.
If you haven't find the decryptors then it is not possible to get your files back. That doesn't mean you should pay ransom to the cybercriminals. Do not pay any money to recover your files. Even if you were to pay the ransom, there is no guarantee that you will regain access to your files.
If you’ve already paid the ransom, immediately contact your bank and your local authorities. If you paid with a credit card, your bank may be able to block the transaction and return your money.
You can also contact the following government fraud and scam reporting websites:
- In the United States, go to the On Guard Online website.
- In Australia, go to the SCAMwatch website.
- In Canada, go to the Canadian Anti-Fraud Centre.
- In France, go to the Agence nationale de la sécurité des systèmes d’information
- In Germany, go to the Bundesamt für Sicherheit in der Informationstechnik website.
- In Ireland, go to the An Garda Síochána website.
- In New Zealand, go to the Consumer Affairs Scams website.
- In the United Kingdom, go to the Action Fraud website.
If your country or region isn’t listed here, we recommend that you contact your country or region’s federal police or communications authority.
5. How to remove the CryptoLocker ransomware (Virus Removal Guide)
It’s important to understand that by starting the removal process you risk losing your files, as we cannot guarantee that you will be able to recover them. MalwareFox and HitmanPro can detect and remove this infection, however, these programs cannot recover your documents, pictures, or files. Your files may be permanently compromised when trying to remove this infection or trying to recover the encrypted documents. We cannot be held responsible for losing your files or documents during this removal process.
STEP 1: Use MalwareFox to remove CryptoLocker ransomware
MalwareFox is antimalware that works on heuristic approach to detect and remove malware from your PC. It analyzes the malware signatures as well as their behaviour. If a program acts like a malware then MalwareFox blocks it right there. It is lightweight on your system resource and finishes the scan quickly.
Its not like I am recommending you to install a costly software to remove the malware. The MalwareFox subscription charges are fairly low. But that is for a fully featured program with real-time protection capabilities. The scanning works even with the free version, though you can try the MalwareFox Premium for 14 days. Also, you don't need to remove your current antivirus, MalwareFox will work effectively without any conflicts.
You can download MalwareFox by clicking the link below.MALWAREFOX DOWNLOAD LINK
(The above link will open a new page)
Double-click on the MalwareFox setup file.
Once the MalwareFox is downloaded, double click on MalwareFox.exe file to install it on your PC. The downloaded files are mostly saved to the Downloads folder.
You will see an User Account Control pop-up asking if you want to allow MalwareFox to make changes to your device. Click on “Yes” to proceed with the installation steps.
Follow the on-screen prompts to install MalwareFox.
First MalwareFox installer ask you to choose the language, select your preferend language and click on OK.
Then the MalwareFox installation Wizard appears, click on Next and follow the screen instructions to setup MalwareFox on your PC.
Once the installation is complete, MalwareFox will download the latest version and virus signatures from the server. Let it update.
Click on “Scan” Button.
To perform a system scan, click on the “Scan” button.
Wait for MalwareFox scan to complete.
MalwareFox is now scanning your computer for adware, pop-ups, browser hijackers, and other malicious programs. This process can take a few minutes, so you can do some other work while it is scanning your PC, don't worry the PC won't get slow during the scan.
Click on “Next”.
Once the scan has completed, you will see the list of detected threats on your PC. To remove the malware that MalwareFox has found, click on the “Next” button.
When the malware removal process is complete, you can close MalwareFox and continue with the rest of the instructions.
STEP 2: Use HitmanPro to scan for malware and unwanted programs
HitanPro works on unique cloud-based approach to detect the threats. You can use it as a second opinion malware scanner. HitmanPro also observe the behaviour active programs and checks the locations where malware normally resides. If there is a suspicious file then it upload thes file to cloud where it is scanned by Bitdefender and Kaspersky antivirus engines.
HitmanPro is available for a 30-days trail that lets you to clean the threats. After that you may need to purchase it which costs around $24.95 for 1 year single PC. If you won't upgrade then you can scan using the HitmanPro however it won't let you remove or quarntine the detected threat.
You can download HitmanPro by clicking the link.HITMANPRO DOWNLOAD LINK
(The link will open a new page from where you can download HitmanPro)
When HitmanPro has finished downloading, double-click on “hitmanpro.exe” if you have 32-bit Windows or “hitmanpro_x64.exe” if you have 64-bit windows, to install this program on your PC. In most cases, downloaded files are saved to the Downloads folder.
Now you will see an User Account Control pop-up asking if you want to allow HitmanPro to make changes to your device. Click “Yes” to install it on your PC.
Follow the screen instructions.
When HitmanPro starts you will see the start screen as shown below. Click on the “Next” button to perform a system scan.
Wait for the HitmanPro scan to complete.
HitmanPro will now start scanning your PC for malware. This process may take a few minutes.
Click on “Next”.
Once HitmanPro finished the scan, you will see a list of all the malicious programs that it found in your system. Click on the “Next” button to remove the malware.
When the process is complete, you can close HitmanPro and continue with the rest of the instructions.
STEP 3: Restore the files encrypted by CryptoLocker ransomware with recovery software
Option 1: Restore your files encrypted by CryptoLocker ransomware with ShadowExplorer
CryptoLocker will attempt to delete all shadow copies when you first start any executable on your computer after becoming infected. Thankfully, the infection is not always able to remove the shadow copies, so you should continue to try restoring your files using this method.
- You can download ShadowExplorer from the below link:
SHADOW EXPLORER DOWNLOAD LINK (This link will open a new web page from where you can download “ShadowExplorer”)
- Once you have downloaded and installed ShadowExplorer, you can follow the below video guide on how to restore your files while using this program.
Option 2: Restore your files encrypted with the CryptoLocker extension with File Recovery Software
When the files are encrypted with the CryptoLocker, this ransomware first makes a copy of them, encrypts the copy, and then deletes the original. Due to this you can use file recovery software such as:
You can follow the below guide on how to use Recuva:
How to prevent your computer from becoming infected by CryptoLocker ransomware
To protect your computer from the CryptoLocker ransomware, you should a strong antimalware on your system like MalwareFox and keeps its real-time protection enabled. Also, you need to take backup of your personal documents.
Your computer should now be free of the CryptoLocker ransomware infection. If you are still experiencing problems while trying to remove CryptoLocker ransomware from your computer, please comment below we will try to help you as much as possible.