How to Fix Internet Explorer has Stopped Working
Internet Explorer is not a favourite browser of the users. It is due to the errors and crashes in this browser. Despite all the efforts of Microsoft, Internet Explorer couldn’t be error free. This is the reason Microsoft has replaced Internet Explorer with a new browser in the Windows 10 updates.
If you are still using the old windows 8 and 7, then you must have face the Internet Explorer errors. The most common problem is “Internet Explorer has stopped working”. You open the IE, and its window gets closed with this error immediately. Sometimes, it runs for a while and then stopped working.
Here in this article, I am listing 7 different solutions for Internet Explorer stopped working problem. It is not necessary to apply all the fixes. Start from the first solution, and when the problem is solved, you can stop it. These are the solution that works for most users.
Causes of the Problem
There is no exact reason for Internet Explorer has stopped working problem. It could be due to a conflicting .dll file or due to lots of Add-ons and toolbars. Your video driver or hardware acceleration settings could also cause this problem. Without knowing the exact reason for the problem, we couldn’t provide an exact solution. So there are different solutions to this problem.
The Solution of Internet Explorer has Stopped Working
- Solution 1 – Disable Add-ons
- Solution 2 – Uninstall Unnecessary Toolbars
- Solution 3 – Update Video Driver
- Solution 4 – Change GPU Rendering Settings
- Solution 5 – Reset Security Zones to Default
- Solution 6 – Fix the .dll file Conflicting Problem
- Solution 7 – Reinstall Internet Explorer
Solution 1- Disable Add-ons
Add-ons help you to do more on Internet Explorer. They increase the functionality of the browser. Sometimes, you install these add-ons and occasionally other programs automatically install it.
These add-ons could be malicious by nature and also can hijack the settings of your browser. There are many free or pirated software that promotes such add-ons. They hide the deselect option in the express installation method. Even if some user sees them, they take it as a necessary feature and doesn’t bother to uncheck it.
Such codes in these add-ons are not properly optimized for your browser. They could slow, freeze, or crash your browser. To find which add-on is creating the problem you need to disable them all and then enable one by one. Follow below steps to fix the issue.
1- Press Windows button and R key altogether. It will open the run dialogue. Now type inetcpl.cpl in the run box and press enter key.
2- Now the Internet Explorer settings box will open. Click on the Programs tab and then click on Manage add-ons button.
3- Now you will see the list of all add-ons in your browser. You will also see their name, publisher, and status. Select the first add-on and click on Disable button. Do this for each add-on.
4- Now close the window and restart the computer. Try opening the Internet Explorer. If Internet Explorer starts working, then it is clear that one of the add-ons was causing the problem. Now you need to find which one.
To find the culprit add-on, open the manage add-ons once again and enable the first one. Now check if the internet explorer is still working. If it works then do the same with next extension. The moment IE stopped working, you will find the extension which was creating the issue. Disable it and let others enabled. If that extension was necessary for your work, you might contact the publisher about the issue.
If this doesn’t work move to solution 2.
Solution 2- Uninstall Unnecessarily Toolbars
Toolbars are similar to the add-ons, they increase the functionality of the browser. However, toolbars have a broad range of features than the add-on. The faulty or malicious toolbars could create Internet Explorer has stopped working problem. So in this step, we will be removing the toolbars.
1- Press Windows and R key altogether. Now you will see run box, type appwiz.cpl and click on ok or press enter.
2- Now you will see the list of all program installed on your computer. You will also see Toolbars here. Now right click on each toolbar and click on Uninstall/Change.
3- In the next window click on Yes to confirm.
4- Now follow the screen instructions to uninstall the toolbars, after uninstalling all the toolbars, Restart the computer and check if Internet Explorer is working.
If it works, then it is clear that one of the toolbars was creating the issue. So you need to find which one. You can manually install the toolbars one by one and check if Internet Explorer is still working. When it stops working, you will know which toolbar is causing the problem. You can skip testing the toolbars that you don’t need. It will save your time.
If Internet Explorer doesn’t work, move to solution 3.
Solution 3- Update Video Driver
Sometimes an old or faulty video driver of your computer creates this issue. So you need to update it. To update the video driver, you need to visit the manufacturer website and download the latest driver. But first, you need to know the exact model number of the device to download it.
If you have a laptop, you can locate the model number below the device. There is a sticker where you can find the model number. If you have a branded PC, then you can look for the label around the CPU box. If you don’t see the model number, then follow the below steps.
1- Press Windows button and R key altogether and type msinfo32 and press enter.
2- Now locate System Model.
3- If you have an assembled PC then to click on the plus icon of Components and then click on Display. You will get the name of the Display device here.
Now go to the official website of the manufacturer and search for the driver. Download and install it. Restart your computer and check if Internet Explorer is working or not.
Solution 4 – Change GPU Rendering Settings
When GPU Rendering is on, Internet Explorer transfers the graphics and video work to the GPU. And when it is off the software handles the graphics rendering work. In some PC, Internet Explorer performs better with GPU rendering on and in some PCs with GPU Rendering off.
So, we will change the settings in this solution.
1- Open Run dialogue by pressing the Windows button and R button altogether. Now type inetcpl.cpl and press enter button.
2- Now click on Advanced tab. Now tick the box of Use software rendering instead of GPU rendering. If it is already ticked then untick it and click on Ok button.
3- Now restart the computer and check if Internet Explorer is working or not, if it is not working move to the next solution.
Solution 5- Reset Security Zones to Default
Sometimes a change in the Security Zones settings causes the Internet Explorer has stopped issue. Either you have made this change, or an application could do that without your knowledge. So, resetting the security zone to default may fix the issue.
Note- Resetting Security Zones to default will remove some cookie-dependent settings. It will remove passwords, add-ons, and pinned tabs. Your bookmark will not be affected.
1- Press Windows button and R key to open the run dialogue. Now type inetcpl.cpl and press enter or click on Ok.
2- Click on the Security tab, and then click on Reset all zones to default level. Then click on Ok.
3- Restart the computer and check if Internet Explorer is working or not, if it doesn’t work move to the next solution.
Solution 6- Fix the .dll file Conflicting Problem
Sometimes, a .dll file conflicts with Internet Explorer, and causes Internet Explorer has stopped issue. To solve this problem, you need to find which .dll file is conflicting. To do that follow the below steps.
1- Press Windows button and R key together. Now type compmgmt.msc and press enter.
2- It will open the Computer Management window. Now click on the arrow of Event Manager to expand it. Then click on Windows Logs arrow to enlarge it and then click on Application. Now locate the Error event in the right pane. Double click on it to view the log.
You will be able to see the .dll file which is conflicting with Internet Explorer. Now you have to search more about this file on the internet. If you find that this file is not that much important, you could delete it to solve your problem.
If none of the above solutions works, then move to the Solution 7, it will surely fix your problem.
Solution 7- Reinstall Internet Explorer
If nothing works, you have to reinstall Internet Explorer. Reinstalling will delete some of your data such as pinned tabs, add-ons, and password. You will be able to recover the bookmarks, though. Follow the below instructions to reinstall it.
1- Press Windows button and R key and type appwiz.cpl then press enter button.
2- Now click on Turn Windows features on or off.
3- Now scroll down and locate Internet Explorer. In my PC, Internet Explorer 11 is installed, it could be different in your computer. Deselect the box of Internet Explorer.
4- Click on Yes button in the next prompt to confirm.
5- Click on the Ok button and wait till Internet Explorer turns off.
6- Restart the computer.
7- Now again open run dialogue by pressing Windows button and R key then type appwiz.cpl and press enter.
8- Click on Turn Windows features on or off.
9- Locate Internet Explorer and tick on its box. Then click on Ok button.
10- Wait until it starts. Then launch the Internet Explorer, and it should work properly.
If you face any problem or if you have a question regarding the above solutions, comment down. I will try to help you with my best.